Terms & Conditions

Terms and Conditions for www.touchscreengloves.co.uk

Please make sure that you have read and understood these terms and conditions before placing an order with us. By placing an order, you are agreeing to the terms as set out below. If you have any questions or are not happy with any of these terms, please contact us. We reserve the right to refuse any order.

Your Account

Signing up for an account enables you to place an order, review or modify past orders, and quickly retrieve your address details for future visits to the site. Your account will be secured by a password of your choice, but we are able to issue a temporary replacement password in the event that you forget your password. Creating an account is optional, and you can place an order without doing so if you wish.

Privacy

We are committed to protecting your privacy, and operate fully in accordance with the Data Protection Act 1998. Any personal information you provide will be kept confidential, and not passed to any other organisation. Such information will only be used for the purposes of processing payment and dispatching your goods.

Delivery Information

All items we supply will be dispatched from our warehouse in the UK. Items will usually be dispatched within 24 hours of payment being made, but in some circumstances may take up to 48 hours. Please note that these time scales specified only apply on working days, specifically Monday to Friday excluding bank holidays. All items using our standard service are sent by Royal Mail second class delivery, unless otherwise specified. If you have selected express delivery, your goods will be sent by Royal Mail first class. We will notify you by email at each stage of order processing, including a final email once the goods are dispatched. Standard delivery is free to any address within the UK, but charges will apply if the express delivery method is chosen during checkout (cost will be calculated based on the total weight of your order). We will also accept international orders to be dispatched to any location worldwide, but the cost of delivery will be calculated at checkout based on the delivery country and total weight of your order.

Payment

We currently accept payment via PayPal, a secure online payment network. If paying by credit or debit card, you do not need a PayPal account. All prices are quoted in UK pounds sterling (£) and include any applicable taxes where appropriate. An alternative checkout (Google Checkout) is also offered for customers who would prefer this method of payment.

Returns and Cancellation

You may cancel your order at any time up to the point of dispatch. Any payments made will be refunded in full within 14 days. If you are not entirely happy with your purchase for any reason after receiving your goods, you may return them unused and in their original condition within 7 days of receipt for a full refund. You will need to arrange and pay for the return of goods, but please contact us beforehand. We will not accept responsibility for any items lost in the post after being sent back to us, so we recommend that you obtain proof of postage and use recorded delivery.